A Notice to Xbox 360 Version Users

Typically, many users of the Xbox 360 version of FINAL FANTASY XI will shut down the game via the "Xbox Guide Button" located on the controller. However, we have confirmed an issue where if you attempt to shut down via the "Xbox Guide Button" while the PlayOnline Viewer and/or FINAL FANTASY XI is running, it may cause the Xbox 360 to not be able to properly read the disc.

Until this issue is addressed, we ask that you shut down the PlayOnline Viewer through the "Exit Viewer" option and FINAL FANTASY XI through the "Shut Down" option in-game.

For users who are experiencing the issue, please contact Xbox Support for assistance.
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Xbox Support

Hours of operation:
Phone assistance is available seven days a week.
9:00 A.M. to 1:00 A.M. Eastern Time
6:00 A.M. to 10:00 P.M. Pacific Time

Phone numbers:
Toll free: (800) 4MY-XBOX
Direct dial: (425) 635-7180
Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102
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SQUARE ENIX CO., LTD.
PlayOnline Online Community Relations
( ocr@us.playonline.com )