I am reposting this blogpost from Jacinda's FFXI blog. It may save someone's account.
I just saw this on Starcade's blog and thought I'd pass it on. What initially looked like a fake attempt at phishing may very well be real.
Several people have been receiving the following email about a security breach on Square-Enix's side:
Dear valued FINAL FANTASY XI player:
Square Enix is committed to protecting your user information. We have just been alerted to a potential breach of Square Enix’s secure systems from an external source. This may have resulted in the disclosure of a limited number of PlayOnline IDs, passwords and user account data. Please be assured that your credit card data has not been compromised. We are taking this matter very seriously and are conducting a full investigation.
As a precaution we are notifying you of this potential breach and we are resetting your PlayOnline password.
Please contact our Support Center by web chat and obtain a new password that differs from your prior password. Please keep this new password safe and always be on the alert for any “phishing” emails that ask you to disclose personal or financial information.
Hours of Operation: Mon-Fri 9:00AM to 6:00PM
*This week only, the Support Center will handle calls for this issue on Saturday June 5, and Sunday June 6.
*Please note that due to a large number of calls, it may take a long time until your call is handled. We apologize for the inconvenience this may cause.
This e-mail has been sent out for your information only. Please do not reply to this e-mail address.
Again, we apologize for this inconvenience and we thank you for your continued support.
The people over at Bluegartr have been going back and forth with Customer Service, and it seems that several accounts have in fact been reset. I definitely suggest that you check your emails, and if you have this...call customer support before you log on.